Frequently Asked Questions
“Will my stone match the sample I saw in the showroom?”
The sample used to make your color selection may not exactly match the slabs used to produce your countertops. Some natural stone colors, due to the different types of minerals in them, are more consistent than others. We try our best to provide representative samples, but variation will always occur in natural stone. We have a variety of slabs in-stock in our slab warehouse, but if you decide to order material based on a sample from our showroom you are always invited to view the slab before we begin fabricating.
“Can I set a hot pan on my new counters?”
Granite has a heat tolerance up to 1,200 degrees fahrenheit, so hot pans are no problem!
With quartz on the other hand, we always recommend using hot pads or trivets as quartz only has a heat tolerance of up to 250 degrees fahrenheit.
“Do I need to reseal my counters every year?”
No. For natural stone counters World Wide Granite uses a Dupont 3-5 year sealer once before installation. Depending on how heavily an area is used it may need to be resealed after 3 years, however in a lighter use area such as a guest bath it won’t need to be resealed for 5 years.
Quartz is permanently sealed and warrantied by the manufacturer.
“I have heard that natural stone has small cracks and pits in it. What are these?”
Fissures occur naturally in many stone types. The term fissure is used commercially in the stone industry to describe a visible separation along intercrystalline boundaries. This separation may start and stop within the field of the stone or extend through an edge. A fissure differs from a crack in that it is a naturally occurring feature of the stone. All natural stones contain some degree of fissure. Some contain more than others. Fissures occur naturally in natural stone and are not a flaw. Pitting of the countertop surface, particularly in granite, is a commonly seen characteristic of natural stone. The pits do not make the granite less durable or otherwise inferior, and do not in themselves qualify the slab for replacement. Pits are common in all granite and should be expected when dealing with a natural polished stone.
“I have seen some seams that are not perfectly smooth, why is this?”
The term “lippage” as used in the stone industry, is the planar offset of the finished surfaces of two adjacent stone units. Due to the relatively tight seams used in countertop installations, even minor amounts of lippage are noticeable. WWG will do our best to minimize lippage, but it is nearly impossible to eliminate. Seams vary from 1/16“ to 1/8” and are discernable to the eye and touch. Every effort is made to ensure that the seam is placed in the best location for structural integrity and to make the tops aesthetically pleasing. Natural characteristics of stone make it impossible to guarantee a match in color or veining when seaming two pieces together. Color coordinated epoxy will be used to fill the seam and blend in with the countertop as best as possible.
“Some of the walls in my kitchen are bowed and inconsistent. Will the granite follow this bow and conform to the wall?”
Natural stone is extremely rigid and cannot bend to follow the irregularities of walls. No wall is perfectly straight, so there will be areas where small gaps are visible. The size of these gaps is determined by the severity of the bows in the wall. Countertops will not be scribed in an attempt to follow the irregularity of any wall. A gap of 1/8” to 1/2” wide (covered by back splashes), is normally used between the stone countertop and walls in order to allow the home framing to expand and contract during the change of seasons, giving the stone room to move slightly. For areas without splashes, counters will be cut to within industry standards.
World Wide Granite LLC offers both stone and tile backsplashes to remedy bowed walls. Granite splash can be included in your quote upon request and tile splash is priced separately.
“I would like to increase the overhang of my new granite countertops on my island to allow for bar stools and an eating area. Can I do this?”
Unsupported overhang cannot exceed a maximum of 4” on 2 cm material and 6” on 3 cm material. For larger overhangs, the homeowner or contractor should install supports such as corbels or brackets before the granite installation. World Wide Granite offers metal supports at an additional cost. These are not included in the price of the countertop and will appear as a separate line item on your quote upon request.
“Do I get to keep or receive at no charge the remnants or drop materials from the fabrication of my countertop? Do I receive sink cutouts or cook top cutouts at no charge?”
Generally speaking, No. World Wide Granite Only charges for the percentage of the slab that is needed to complete a job, so any remnants left of the slab are property of World Wide Granite. You may choose to purchase these remnants at additional cost.
Sink cutouts and cooktop cutouts are often broken during the fabrication process, however the customer may make special request to receive the cutouts. If the cutout is not broken during fabrication, a customer may request to have the piece polished for use as a cutting board or other decorative piece at a discounted additional cost. World Wide Granite retains the right to accept or refuse this request upon WWG discretion.
“Does World Wide Granite provide services to remove my existing countertops?”
At additional cost, yes. WWG has on staff crews that will do minor tear-out. For more extensive work, there are a number of subcontractors that we work with on a regular basis. Ask a WWG Sales Staff Member for a quote for tear-out services.
The sink, faucets, and dishwasher will need to be disconnected prior to removing your old countertops. Most homes have shut-off valves under the sink. If your home does not have shut-off valves, a plumber should be contacted to have them installed.
“Are my cabinets structurally sound to handle the weight of the stone?”
Most cabinets can easily handle the weight of granite countertops. It is often not possible to assess cabinet problems prior to the removal of existing countertops. If significant problems are detected after the removal of the existing tops, either in structure or if the cabinets are not level, the installation of the new countertops may be delayed. It is the responsibility of the homeowner to have the cabinets repaired to acceptable standards of levelness and structure. If the installation must be rescheduled due to cabinet issues and a new appointment day is needed, return trip fees will apply. Countertops can be shimmed and installed with cabinets out of level and flat plane up to 1/8”. Beyond 1/8” the cabinets must be repaired. Countertops sit directly on top of the cabinets and are held in place with an acrylic caulk or epoxy. No wood sub-tops are required for 3 cm thick countertops.